Wag Tail Farm's Return Policy

Merchandise Refund

All Neck Hugs and Super Neck Hugs cannot be cancelled once production has started. In addition, We do not accept returns or exchanges. My products are handcrafted and made to order.

Although there are many reasons a customer may wish to cancel or return/exchange an order, such as the passing of a beloved pet, I love all animals so much and I want to make sure I can continue to offer my product and not have to close my doors due to expensed and completed orders left unpaid. There really is no easy answer when you want to be compassionate but still want to offer such a helpful product.

If you wish to have us donate your order to another customer, rescue or shelter, please contact us at wagtailfarms@yahoo.com with your preferred donation designation.

Thank You

Shipping Costs

Shipping Costs are non-refundable on shipped orders

Thank You,

Wag Tail Farms

Contact Us: E-Mail: wagtailfarms@yahoo.com