Terms of Product Delivery
Due to recent worldwide pandemic events, our "Terms of Product Delivery" have been temporarily updated until further notice.
All of our Therapeutic Head Elevation Wellness pillows (Neck Hug, Super Neck Hug & Esoph-A-Love) for pets are specially handcrafted for you & your pet, require Approximately 8 to 10 weeks to complete their construction PRIOR to Shipping. This is an "Approximate" time frame, not exact. Please allow the required Approximate 8 to 10 weeks in addition to your selected shipping method days for delivery. .All orders cannot be cancelled once production has started.
*Our Regular Business Days/Hours are: Mon - Fri 9:00am - 5:00pm (Saturday, Sunday and Holidays are non-Business Days)
"Tis The Season"
We have noted that the Postal Services are showing a few delays in deliveries and posting real-time tracking-information online. These delays may be due to weather conditions and/or holiday mail volume.
When no one is home, will your mail carrier leave your package on the doorstep?
Please note that recent feedback from our customers has informed us that the postal service may or may not leave your package on your doorstep if no one is home, depending on your local mail carrier. To avoid having your package held at the Post Office should there be no one home on the day of delivery, please leave a note for the mail carrier, authorizing the delivery to be left or you may also use an alternative delivery address such as your pet's Veterinarian when placing your order.
Please note that all shipping-charges include *Handling fees. The Shipping & Handling charge is stated clearly on the Check Out Page.
What is a Handling fee? *Handling fees cover packaging materials/labor, shipment drop-off transport, pattern grading on custom neck circumference sizing, materials transport and miscellaneous operating expenditures.
Shipping to a Military address (APO) may take extended delivery days to reach its destination according to each Countries Custom's Regulations.
When shipping Internationally, We offer "International Priority Mail" shipping method through the United States Postal Service (6 to 10 Business Day Delivery). Please contact us at firstname.lastname@example.org if you wished to use a different shipping method. Please also note that countries outside of the United States may require you to pay "Customs or Duty Fees" when accepting merchandise from the United Status. We are sorry for this inconvenience but our US Postal Services do not provide information on each countries International Fees.
Thank you for helping our small business grow!